Organizational Training Programs
Our organizational training programs are thoroughly researched and current. We offer performance-based courses that are interactive, informative, and practical. We take pride in developing programs that are custom designed through our systematic needs assessment.
How to Handle Difficult People
- The nine types of difficult people
- Eight steps for dealing with difficult people
- What people really want when they become difficult
- At-the-moment coping strategies
The Empowered Performer
- Strategies of the empowered performer
- Professionalism under pressure
- Goal setting
- Career management
- Problem solving
Emotional intelligence in the Workplace
- Assess your own emotional competencies
- Understanding the different emotional competencies
- Put your emotional intelligence to work
- The benefits of optimism
Developing Team Competencies
- Learn how to overcome personality differences
- Determine strengths and weaknesses as it relates to working with others
- Discuss team behaviors that block or help the team meet its goals
- Assess your own behavior as a team player
Understanding Gender and Generational Differences in the Workplace
- Explore 5 defined generations and the critical incidents that shaped their values
- Understand how influencing factors shape our own values as workers
- Practice communication technique that will help engage coworkers
- Brainstorm ways to celebrate diversity on your team
- Discuss how work ethic of each group is “different”
Putting Humor to Work
- Benefits of humor in the workplace
- Recent Research on health benefits of humor
- Real world examples
- Test your humor quotient
Sexual Harassment–Know the Law
- Understand the two types of sexual harassment
- Perception is reality
- Your roles and responsibilities
- Consequences
- Situational modeling
Presentation Skills
- Design a presentation that gets results
- Present with confidence
- Audience management
- Visual aide reference guide
Creating Balance in a Busy Life
- Seven life areas to balance
- Your legacy
- Balancing strategies
- Relaxation techniques
Change Masters–A Step-By-Step Process through Organizational Change
- Understanding the process of change
- Facing change head on workshop (all staff)
- Prepare leaders for change (management staff) – 2 day conference
- Facilitation of a vision or mission statement
- Development of a set of core values that don’t change
- Help with putting together your “transition team”
- Strategy sessions
- Flexible time frames, usually for the “Transition Team”
- Customized for the organization; may include the following:
- Strategic planning
- Campaign planning
- Core values & Mission
- Goal setting
- Team assessment consultation
How to Provide Outstanding Customer Service
- World Class Service–– The new service standards
- Communication through the cycle of service
- People skills for great service
- Problem solving skills that get results
How to Handle Conflict and Keep Cool under Pressure
- Understand the nature of conflict
- Common symptoms of a dysfunctional workplace
- Negativity spirals and how to break them
- Mental control is the name of the game
Building Better Work Relationships
- Understanding yourself and other personality styles
- Your role on the team
- What are The Norms for The Team?
- Dealing with Difficulty
- Techniques to polish your image
Understanding and Interacting with Different Personalities
- Define the different personality types
- How different personalities compliment a work team
- What happens to different personality types under pressure
- How to diffuse anger
- How to recognize a difficult person
Organizational Change—Understanding the Change Process
- 9-step Strategy for Implementing Change
- Realistic Time Lines
- Choosing Your Transition Team
- Creating a Change-Ready Work Environment
- Preparing the Front Line for Change
- Strategic Planning-Techniques
- Establishing a Clear Team Vision
- Determining Measurable Outcomes
- Creating an Action Plan
- Generating Accountability
S.O.S! Strategies to outsmart Stress
- Breaking the stress pattern
- Physiology
- Psychologically
- Accepting uncertainty and adapting to change
- Worksheet for new habits
Train the Trainer
- 8 roles of the effective trainer (presenter, facilitator, psychologist, coach, collaborator…)
- Knowing your audience
- 5 Steps for interactive learning
- 10 Strategies for Coaching your Trainee
Dealing with Employee Performance Problems
- Analyzing performance problems
- Setting expectations for teams and individuals
- 10 specifics for determining independence levels
- Creating an action plan
- How to fire
Supervision Skills
- Supervision skills for success
- How to manage people
- Handling performance problems
- Motivating others
- Designing your action plan
Performance Management–Bring Out the Best in Your People!
- Stepping up to leadership
- Bring out the best in your team
- 10 step performance management strategy
- Step by step strategy for the performance review
- Handling problem employees
- F.A.S.T. strategy for Conflict Resolution
- Difficult People 7-Step Strategy